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  • 1.I have no alipay account can I pay by alipay?

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  • If you do not have alipay account, try not to choose alipay online payment.Use fast money online banking to make online payments.

  •  Is alipay the same as the alipay that I bought on taobao?

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  • The operation is basically the same.The mall is a alipay trust merchant.Please rest assured!

  • 3.How can I inform you of the payment of my order?

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  • 1.Can be informed directly through online customer service.

    2. If it is a bank transfer, please submit payment voucher to the payment page so that we can verify it.

    3. Please call our service hotline at 4001-234-567 to inform us of the order number, payment bank account payment amount.

  • 4. Why did I pay the payment through online payment, the order still shows: unpaid?

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  • May be because the network signal transmission problem causes the order to receive the information of successful payment, you don't need to worry, we will help you to confirm the payment information manually.The following two actions can inform us:

    1. Inform us through customer service: order number, payment platform (meaning: express money alipay).

    2. Please call our service hotline at work time: 4001-234-567 to inform us: order number, payment platform (express money alipay).

  • 5.I don't have an online bank, can I ask my friends to pay for me online?

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  • Yes, the following two operations can inform us after successful payment:

    1. Inform us through customer service: order number, payment platform (meaning: express money alipay).

    2. Please call our service hotline at work time: 4001-234-567 to inform us: order number, payment platform (meaning: express money alipay).

  • 6.How do you make your refund process?

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  • After receiving your refund replacement goods, the after-sales service department of this mall will contact you on time to confirm the refund amount the account, complete the refund within 3 working days.

  • 7. I have placed the order choose the payment to the goods (bank card remittance online payment). I can't pay the payment immediately. Can I pay it later?

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  • Absolutely.Check my order to complete the payment operation.We provide a 7-day waiting period for each order.If you need to extend the time, please call our customer service staff.

  • 8.I have chosen ICBC to pay the order in the order. I have already submitted the order. Can I exchange it for other Banks to pay?

  •  Yes, please notify us of your order number actual payment bank after payment is made

  • 9. My order has been selected for the delivery, can I change it to the payment method?

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  • No.But your other order is for payment.Please don't forget to cancel the order that has already been made to deliver goods.

  • 10.My order has been paid I would like to change the order.

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  • Please contact online customer service call our service hotline: 4001-234-567. Our customer service will help you with the order.

  • 11.Can I pay by credit card?

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  • We currently have credit card online payment, most of our bank's credit CARDS are supported.Credit card online payment without online banking.The order shall be processed by manual audit (within 1 working day) after payment of success.